Capital Research ("the firm", "we") is committed to protecting the privacy and confidentiality of all individuals and organizations engaging with our services. This policy explains how we collect, use, store, and safeguard personal information in accordance with the EU General Data Protection Regulation (GDPR) and equivalent international privacy frameworks.
Information We Collect
We collect information voluntarily provided by you through our recovery assessment form, direct correspondence, or supporting documentation. This may include identifying details, contact information, and case-specific data necessary to evaluate and progress your matter.
How We Use Information
- To assess and progress recovery matters submitted to the firm.
- To communicate with you regarding your engagement.
- To meet legal, regulatory, and compliance obligations.
- To improve the integrity and security of our services.
Data Retention & Security
Submissions are stored within secure systems and accessible only to authorised specialists assigned to your matter. Data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Your Rights
Under GDPR, you have the right to access, rectify, or request deletion of your personal data, as well as restrict or object to certain processing activities. Requests may be directed to compliance@vancroft-associates.com.
International Transfers
Where matters involve multiple jurisdictions, personal data may be transferred to relevant institutions and authorities subject to appropriate safeguards.
Updates
This policy may be updated from time to time. Material changes will be communicated through this page.